FAQs
Frequently Asked Questions (FAQs)
1. What kind of products does Elyqra offer?
We are a lifestyle and fashion brand offering exquisite jewellery, women’s western & ethnic wear, men’s fashion essentials, and innovative electronic gadgets – all under one roof.
2. Are Elyqra products authentic?
Yes ✅ Every product is 100% genuine, quality-checked, and sourced with care. We work only with trusted designers and manufacturers to bring you the best.
3. How do I place an order?
Simply browse through our collections, add your favorite products to the cart, and proceed to checkout. You’ll receive an order confirmation on email once your payment is successful, or you can also opt for COD (cash on delivery)
4. Do you ship all over India?
Yes, we deliver pan-India through trusted courier partners.
5. How long does delivery take?
Orders are usually processed within 24–48 hours. Delivery timelines:
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Metro cities: 3–5 business days
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Other locations: 5–7 business days
6. What payment methods are accepted?
We accept all major debit/credit cards, UPI, wallets, and net banking. COD (Cash on Delivery) is also available on select products.
7. What is Elyqra’s return & exchange policy?
Customer satisfaction is our top priority 💛. Eligible products can be returned or exchanged within 7 days of delivery if they are unused, in original packaging, and with tags intact. Please check our Returns Policy page for full details.
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking link on your registered email and SMS. You can also track your order from the My Orders section on our website.
9. Do jewellery products come with warranty?
Yes, all jewellery is covered by a standard warranty against manufacturing defects. Warranty details are mentioned on each product page.
10. Do you offer international shipping?
Currently, Elyqra ships only within India. International shipping will be available soon 🌍.
11. How do I choose the right size for clothing?
Each product page includes a size chart for your convenience. If you need extra help, our support team can guide you.
12. How can I contact Elyqra?
You can reach us anytime: